Refund policy

Every KomodoTape order is printed just for you with your own logo, so we can't resell it. Please read this before you order.

Before you approve your proof

You can cancel for a full refund any time before you approve your digital proof. Just email hello@komodotape.com with your order number.

After you approve your proof

Once you approve the proof, your tape goes to print. From then on, orders can't be canceled, returned or refunded, except in the cases under "If we made a mistake".

Please check your proof carefully

We print exactly what you approve. Mistakes in a proof you approved (spelling, logo, text, ink color, logo size or spacing) and a tape size you picked by mistake are not covered. A corrected print is a new order.

If we made a mistake

We'll reprint your order free if:

• the printed tape doesn't match the proof you approved (wrong logo, text, ink color or tape color),
• we sent a different tape size than you ordered,
• the tape arrives damaged or defective, or
• part of your order is missing (we send the missing rolls).

If we can't reprint it, we'll refund you in full for the affected rolls.

Email hello@komodotape.com within 14 days of delivery with your order number and clear photos of the problem. We'll reply within 1 business day. You don't need to send the tape back unless we ask.

Lost packages

If tracking shows no movement for 7 business days, or your package is marked delivered but you can't find it, email us and we'll work with the carrier to find it or send a replacement.

Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the refund.